Effective Date: March 20, 2026
Welcome to VarenChat. These Terms of Service ("Terms") are a legally binding agreement between you ("you" or "User") and Hangzhou Enpixi Intelligent Technology Co., Ltd. ("VarenChat," "we," "us," or "our"). These Terms govern your access to and use of the VarenChat mobile applications for iOS and Android (the "App"), and all related services, features, content, and functionality (collectively, the "Services").
By creating an account or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.
VarenChat is an AI-powered character chat and social entertainment platform. The Services allow you to interact with AI-generated characters, create your own characters, and engage in conversations powered by artificial intelligence.
1.1 AI-Generated Content Disclaimer. All characters, personalities, and conversations on VarenChat are generated by artificial intelligence. AI characters do not represent real people, entities, or organizations. AI-generated responses are fictional and should not be relied upon as factual information, professional advice, or a substitute for human judgment.
1.2 Not Professional Advice. The Services do not provide medical, legal, financial, psychological, or any other professional advice. If you need professional help, please consult a qualified professional. If you are in crisis or experiencing a medical emergency, call 911 or your local emergency number immediately.
1.3 Entertainment Purpose. The Services are designed for entertainment and social interaction purposes only. We make no claims regarding therapeutic, educational, or other non-entertainment benefits.
2.1 Age Requirement. You must be at least 13 years old to use the Services. If you are between 13 and 18 years old (or the age of majority in your jurisdiction), you may only use the Services with the consent of a parent or legal guardian who agrees to be bound by these Terms on your behalf.
2.2 Account Responsibility. Parents and legal guardians are responsible for monitoring and supervising the use of the Services by minors under their care. By allowing a minor to use the Services, you accept full responsibility for their activity.
2.3 Restrictions. You may not use the Services if you (a) are prohibited from doing so under applicable law, (b) have been previously suspended or removed from the Services, or (c) are located in a jurisdiction where use of the Services would be prohibited.
3.1 Account Creation. You must create an account to access the Services. You agree to provide accurate, current, and complete information during registration and to keep your account information updated.
3.2 Account Security. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must notify us immediately at [email protected] if you suspect unauthorized access to your account.
3.3 One Account Per User. Each User may maintain only one active account. We reserve the right to merge or terminate duplicate accounts.
4.1 Service Tiers. VarenChat offers the following service tiers:
We reserve the right to modify pricing, features, and plan availability at any time with reasonable notice.
4.2 Billing and Renewal. Paid subscriptions are billed through the Apple App Store or Google Play Store (each, a "Platform"). Subscriptions automatically renew at the end of each billing cycle unless you cancel before the renewal date. You are responsible for managing your subscription through the applicable Platform.
4.3 Cancellation. You may cancel your paid subscription at any time through the subscription management settings of your Platform. Cancellation takes effect at the end of the current billing period. No prorated refunds are provided for partial billing periods.
4.4 Refunds. All purchases are processed by the applicable Platform and are subject to that Platform's refund policies. VarenChat does not directly process refunds for subscriptions purchased through Apple or Google.
5.1 Subscription Benefits. Paid subscriptions unlock enhanced access and features described in the app before purchase. VarenChat does not currently offer consumable virtual currency purchases in the iOS app.
5.2 Platform Processing. Subscription purchases are processed by the applicable Platform. Your access to paid features depends on the subscription status reported by that Platform.
6.1 Your Content. You may create, upload, or share content through the Services, including characters, conversation prompts, text, images, and other materials ("User Content"). You retain ownership of your original User Content.
6.2 License to VarenChat. By submitting User Content, you grant VarenChat a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, modify, distribute, display, and create derivative works from your User Content in connection with operating, improving, and promoting the Services. This license survives termination of your account.
6.3 Responsibility for User Content. You are solely responsible for your User Content. You represent and warrant that you have all rights necessary to grant the licenses in this Section and that your User Content does not violate any third party's rights.
6.4 Feedback. Any suggestions, ideas, or feedback you provide about the Services ("Feedback") are non-confidential and become our property. We may use Feedback for any purpose without compensation to you.
You agree not to use the Services to:
(a) Violate any applicable law, regulation, or these Terms;
(b) Create, share, or distribute content that depicts, promotes, or facilitates child sexual abuse or exploitation (CSAM) in any form;
(c) Harass, threaten, stalk, bully, or intimidate any person;
(d) Post content that is defamatory, hateful, or promotes discrimination or violence based on race, ethnicity, gender, religion, sexual orientation, disability, or other protected characteristics;
(e) Impersonate any person, entity, or AI character as a real person;
(f) Share personal information of others without their consent (doxxing);
(g) Distribute spam, malware, viruses, or other harmful code;
(h) Attempt to reverse engineer, decompile, or disassemble any part of the Services;
(i) Use bots, scrapers, or automated tools to access the Services without authorization;
(j) Circumvent any security measures, access controls, or usage limits;
(k) Use the Services for any commercial purpose without our prior written consent;
(l) Promote terrorism, violent extremism, self-harm, or suicide;
(m) Solicit personal information from anyone under 18 years of age; or
(n) Engage in any activity that disrupts or interferes with the Services.
We reserve the right to investigate and take appropriate action, including content removal, account suspension, or termination, and reporting to law enforcement where applicable.
8.1 Moderation Rights. We may (but are not obligated to) monitor, review, and remove User Content at our sole discretion for any reason, including violation of these Terms.
8.2 AI-Generated Content. We employ automated systems and human review to moderate AI-generated content. Despite our efforts, AI may occasionally produce unexpected or inappropriate outputs. If you encounter such content, please report it to [email protected].
8.3 Content Policy. Certain categories of content may be restricted or age-gated. We reserve the right to implement and modify content policies at any time. Violation of our content policies may result in account restrictions or termination.
9.1 Our Property. The Services, including all software, designs, text, graphics, logos, trademarks, and other materials (excluding User Content), are owned by or licensed to VarenChat and protected by intellectual property laws. The VarenChat name, logo, and related marks are our trademarks. You may not use them without our prior written consent.
9.2 Limited License to You. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your personal, non-commercial use, subject to these Terms.
9.3 Copyright Complaints (DMCA). We respect intellectual property rights. If you believe your copyrighted work has been infringed on the Services, please send a DMCA notice to [email protected] containing: (a) identification of the copyrighted work; (b) identification of the infringing material with sufficient detail to locate it; (c) your contact information; (d) a statement of good faith belief that the use is unauthorized; and (e) a statement under penalty of perjury that your notice is accurate and you are the rights holder or authorized agent.
10.1 Privacy Policy. Your use of the Services is also governed by our Privacy Policy, which is incorporated by reference into these Terms. Please review it carefully.
10.2 Conversation Data. We process and store your conversations with AI characters to provide and improve the Services. Conversation data may be used to train and enhance our AI models in a de-identified and aggregated manner. For details on data handling, retention, and your rights, please refer to our Privacy Policy.
10.3 Data Security. We implement commercially reasonable security measures to protect your data. However, no system is completely secure, and we cannot guarantee the absolute security of your information.
11.1 "AS IS" BASIS. THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
11.2 No Guarantees. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS. WE DO NOT GUARANTEE THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY AI-GENERATED CONTENT.
11.3 Third-Party Services. The Services may contain links to third-party websites or services. We are not responsible for the content, policies, or practices of any third party.
12.1 Exclusion of Damages. TO THE MAXIMUM EXTENT PERMITTED BY LAW, YUMECHAT AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICES.
12.2 Liability Cap. TO THE MAXIMUM EXTENT PERMITTED BY LAW, YUMECHAT'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE SIX (6) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).
12.3 Jurisdictional Limitations. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IN SUCH JURISDICTIONS, OUR LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.
You agree to indemnify, defend, and hold harmless VarenChat and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or related to (a) your use of the Services, (b) your User Content, (c) your violation of these Terms, or (d) your violation of any third-party rights.
14.1 Informal Resolution. Before initiating any formal dispute resolution, you agree to contact us at [email protected] and attempt to resolve the dispute informally for at least 30 days.
14.2 Binding Arbitration. If the dispute is not resolved informally, you and VarenChat agree to resolve it through binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules. The arbitration shall be conducted in the English language and take place in Wilmington, Delaware, or at a mutually agreed location (including virtually).
14.3 Class Action Waiver. YOU AND YUMECHAT AGREE THAT EACH PARTY MAY ONLY BRING CLAIMS AGAINST THE OTHER IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.
14.4 Exceptions. Either party may bring claims in small claims court if eligible. Either party may seek injunctive or equitable relief in any court of competent jurisdiction to prevent infringement of intellectual property rights.
14.5 Opt-Out. You may opt out of the arbitration agreement by sending written notice to [email protected] within 30 days of first accepting these Terms. The notice must include your name, account information, and a clear statement that you wish to opt out.
15.1 Termination by You. You may delete your account at any time through the App settings or by contacting [email protected]. Upon deletion, your right to use the Services terminates, but certain provisions of these Terms survive.
15.2 Termination by Us. We may suspend or terminate your account at any time, with or without notice, for any reason, including violation of these Terms, fraudulent activity, extended inactivity, or discontinuation of the Services.
15.3 Effects of Termination. Upon termination: (a) your license to use the Services immediately ceases; (b) your access to your account and User Content may be permanently deleted; (c) any remaining subscription access ends according to the applicable Platform's subscription rules; and (d) we have no obligation to retain or provide your data, except as required by law.
15.4 Survival. Sections 6.2 (License to VarenChat), 9 (Intellectual Property), 11 (Disclaimers), 12 (Limitation of Liability), 13 (Indemnification), 14 (Dispute Resolution), and 16 (Governing Law) survive termination.
These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles. For any disputes not subject to arbitration, you consent to the exclusive jurisdiction of the state and federal courts located in the State of Delaware.
We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms in the App or by other reasonable means. Your continued use of the Services after the effective date of the updated Terms constitutes your acceptance. If you do not agree with the changes, you must stop using the Services.
We reserve the right to modify, suspend, or discontinue the Services (or any part thereof) at any time, with or without notice. We are not liable to you or any third party for any modification, suspension, or discontinuation of the Services.
If you downloaded the App from the Apple App Store or Google Play Store, the following additional terms apply:
(a) These Terms are between you and VarenChat only, not with Apple Inc. ("Apple") or Google LLC ("Google").
(b) Apple and Google have no obligation to provide maintenance, support, or warranty for the App.
(c) In the event of any failure of the App to conform to any applicable warranty, your sole remedy is a refund of the purchase price (if any) from the applicable Platform.
(d) Apple and Google are not responsible for addressing any claims relating to the App or your use of it.
(e) Apple and its subsidiaries are third-party beneficiaries of these Terms with respect to the iOS App and may enforce these Terms against you.
(f) You represent that you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist-supporting" country.
20.1 Entire Agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and VarenChat regarding the Services.
20.2 Severability. If any provision of these Terms is found unenforceable, the remaining provisions remain in full force and effect.
20.3 No Waiver. Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
20.4 Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms freely.
20.5 Force Majeure. We are not liable for any failure or delay in performance due to causes beyond our reasonable control, including natural disasters, war, terrorism, pandemics, government actions, or internet disruptions.
20.6 Notices. We may provide notices to you via the App, email, or other reasonable means. Notices to us should be sent to [email protected].
If you have questions, concerns, or suggestions about these Terms or the Services, please contact us:
Hangzhou Enpixi Intelligent Technology Co., Ltd.
Email: [email protected]